Refund policy

1. General Conditions & Print-on-Demand Nature All our items are manufactured exclusively and individually to order (Print-on-Demand) through our global production partners once your purchase is successfully completed. Because each product is custom-printed specifically for you, we do not accept returns, exchanges, or offer refunds for incorrect size choices, colour preferences, or changes of mind.

Please ensure you carefully review the Size Guide provided on each product page before completing your purchase to ensure you select the correct fit.

2. Faulty or Defective Items This returns restriction does not affect your statutory rights in the event that you receive a faulty item, a product damaged in transit, or an error attributable to production (such as receiving a different size, colour, or design to the one ordered).

If your order arrives with a manufacturing defect or damage, you must notify us within 30 days of delivery.

To process a claim, please contact us at classonepro@hotmail.com with your order number and clear photographs showing the defect or damage.

3. Resolution Process

• Upon review and verification of the fault or damage, we will arrange for a replacement item to be manufactured and shipped to you at no additional cost, or alternatively, issue a refund.

• Due to our custom production model, you are not required to physically return the defective item back to us or our production facilities.

4. Cancellations Orders can only be cancelled within a short window before production begins. If you wish to cancel or modify your order, you must contact us immediately at classonepro@hotmail.com. Once an order has entered the printing queue, it can no longer be cancelled or modified.